Return Policy – artsitaankashmir
At artsitaankashmir, customer satisfaction is important to us. We take great care in crafting and delivering our products. Please read our return policy carefully before making a purchase.
Eligibility for Returns
- Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
- The issue must be reported within 48 hours of receiving the order.
- Items must be unused, unwashed, and in their original condition with all original packaging intact.
Non-Returnable Items
- Customized or made-to-order products
- Products damaged due to misuse, mishandling, or normal wear and tear
- Items returned after the allowed return window
How to Request a Return
To initiate a return, please contact us at support@artsitaankashmir.com with the following details:
- Order number
- Clear photos or videos of the product showing the issue
- A brief description of the problem
Our team will review your request and get back to you within 2–3 business days.
Refunds
- Once the return is approved and the item is inspected, refunds will be processed.
- Refunds will be issued to the original mode of payment within 7–10 business days after approval.
- Shipping charges, if any, are non-refundable unless the return is due to our error.
Exchange Policy
Exchanges are subject to product availability and are only applicable in cases of damaged or incorrect items received.
Contact Us
If you have any questions about our return policy, feel free to reach out to us at:
📧 support@artsitaankashmir.com
Thank you for shopping with artsitaankashmir.
